They have been trained to assist members of the public and to respond to certain calls for help. They deal with anti-social behaviour, road traffic accidents, and offer support on crime prevention initiatives and schemes in the village. Other duties include channelling information to the police from the public, handling lost and found property, telephoning through crime reports, security marking, fielding queries and acting as a local community link between the public and the Local Policing Team.
The office provides a great local contact point for the people of Southwater and is an innovative example of how policing can be delivered effectively in the heart of communities.
Since its launch, the office has been relocated, received the Queen’s Award for Voluntary Service and has just celebrated its 20th anniversary, with many of the volunteers giving outstanding service for over ten years. It is seen as a fantastic example of police helping a community to help themselves, and demonstrates the positive effects of community volunteering.